Privacy Policy

Last Updated: 28/07/2025

Introduction

Ozy Cleaning & Pest Control (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (phone number, email address, mailing address)
  • Service address and property details
  • Payment information and billing details
  • Service preferences and special instructions
  • Communication records and service history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device information and operating system
  • Website usage patterns and preferences
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Provide and deliver our cleaning and pest control services
  • Schedule appointments and communicate service updates
  • Process payments and maintain billing records
  • Improve our services and customer experience
  • Send service reminders and promotional communications (with consent)
  • Comply with legal obligations and resolve disputes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Scheduling and booking systems
  • Communication services
  • Website maintenance and hosting

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms of service

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission and storage
  • Limited access to personal information
  • Regular security assessments
  • Employee training on data protection

Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Opt-out of marketing communications
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ozy Cleaning & Pest Control

  • Email: ozyservices890@gmail.com
  • Phone: 0404 444 890
  • Address: Tarneit, VIC, 3029

Consent

By using our services or website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.